Privacy Policy

MutoGlobal Privacy Policy
Chapter 1: Introduction
MutoGlobal (hereinafter referred to as “this Platform” or “we”) is committed to providing stable, intelligent, and controllable scheduled grid trading services to users worldwide. We understand that protecting user privacy and data security is the cornerstone of building trust and long-term partnerships.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information. Whether you are an individual investor, institutional user, or developer, by using our products and services, you acknowledge that you have read, understood, and agreed to all of this Privacy Policy.
Please note that this Privacy Policy applies to all services accessed or used through the MutoGlobal platform (including the web, mobile, and related application interfaces). We may update this Privacy Policy based on changes in laws and regulations or business adjustments, and will notify users through announcements or notifications.
If you disagree with any part of this Privacy Policy, please immediately cease using our services. Your continued use will be deemed to indicate your consent to our processing of your data in accordance with this Privacy Policy.

Chapter 2: Information We Collect
To ensure we provide you with complete and compliant scheduled grid trading services, we collect the following categories of information at different stages of your platform use:
Registration Information
When you register an account, we collect basic information such as your name, email address, mobile phone number, and login credentials to create your account and provide personalized services.
Compliance Information
To meet KYC (Know Your Customer) and AML (Anti-Money Laundering) legal requirements, we may require you to provide government-issued identification, proof of residential address, and selfie or video verification.
Platform Usage Data
When you use the scheduled grid trading feature, we collect your designated grid interval, fund allocation plan, scheduled instructions, and transaction execution records. This data is used only to help you complete your trading plans and will not be used for any unauthorized purpose.
Technical Information
To enhance your service experience, we collect information such as your IP address, device model, operating system version, browser type, cookies, and usage logs. This information helps us optimize platform performance and ensure system security.

We promise that all collected information will be used strictly in accordance with this privacy policy and will not be used for any other purpose without your consent.

Chapter 3: Information Use
MutoGlobal collects user information solely for the purpose of providing users with secure, compliant, and efficient scheduled grid trading services. We will use the collected information for the following purposes:
Executing Scheduled Grid Trading Plans
Your grid intervals, scheduled instructions, and fund allocation information will be automatically processed by the system to execute trades according to your specified plan. This is the core service scenario of the platform, and all information is used solely for this purpose.
Account Management and Support
We will use your registration information and contact information to provide you with services such as account maintenance, identity verification, and password recovery, and to communicate with you as necessary, such as sending transaction notifications, system updates, or policy change information.
Compliance and Risk Control
To fulfill our legal obligations, we will use your identity and transaction information for anti-money laundering (AML), know-your-customer (KYC), and risk monitoring to prevent illicit funds from entering the platform.
Platform Optimization and Technology Development
We may anonymize and de-identify user behavior data for algorithm optimization, product improvement, and user experience enhancement. Your personally identifiable information will not be disclosed during this process. Marketing Communications (Optional)
With your consent, we may send you marketing information or new feature updates related to MutoGlobal services. You may unsubscribe at any time.
MutoGlobal promises that all use of information will be based on legal, legitimate, and necessary principles and will not exceed the scope directly related to the service.

Chapter 4: Sharing and Disclosure of Information
We understand the sensitivity of user data. Therefore, MutoGlobal will not sell, rent, or otherwise provide your personal information to any third party without your authorization. However, we may share or disclose your information in the following specific circumstances:
Compliance with Legal Requirements
Upon request from judicial authorities, regulatory agencies, or other competent authorities, we may disclose necessary information to fulfill relevant legal obligations.
Compliance Partners
We may share some of your information with carefully screened partners for identity verification, anti-money laundering screening, or payment settlement. These partners must comply with data protection agreements and may not use your information beyond the scope of their intended use.
Technology and Security Service Providers
To ensure platform stability and security, we may partner with third parties to provide server hosting, network security audits, and system maintenance, and may provide them with limited technical data as necessary. Mergers and Reorganizations
If MutoGlobal undergoes a merger, acquisition, asset transfer, or reorganization, your information may be transferred as part of the transaction assets. However, we will ensure that the new recipient continues to be bound by this Privacy Policy.
We will strictly control the scope of data sharing and, through contracts or compliance mechanisms, require our partners to assume the same data protection responsibilities as MutoGlobal to ensure your information is not misused.

Chapter 5: Data Security
MutoGlobal prioritizes the security of our users’ funds and data. To prevent data loss, misuse, unauthorized access, or leakage, we have established a multi-layered security system:

Encryption Protection
All sensitive information (including registration information, KYC documents, transaction data, etc.) is encrypted during storage and transmission. User grid parameters and reservation instructions are stored in encrypted form to prevent unauthorized access.

Hot and Cold Separation
Fund management utilizes hot and cold wallet separation. The majority of funds are stored in offline cold wallets, with only a small amount of funds used for instant execution stored in hot wallets to minimize the risk of attack. Access Control
Internal employees’ access to user data is strictly restricted, limited to those performing their job duties and requiring multi-factor authentication.
Blockchain and Smart Contracts
Part of the platform’s execution process is recorded on the blockchain via smart contracts, ensuring transparency, traceability, and immutability, further ensuring the security and trustworthiness of transactions.
Security Audits and Testing
We regularly conduct third-party security audits and penetration tests to promptly identify and address potential vulnerabilities and maintain high-standard system security.

Chapter 6: Cross-border Data Transfer
As a subscription grid trading service platform serving global users, MutoGlobal may use distributed servers in different countries and regions to process user data. To ensure the legality and security of cross-border data transfers, we implement the following measures:
Legal Compliance
When processing user data, we comply with applicable laws and regulations, including but not limited to the EU General Data Protection Regulation (GDPR) and the Hong Kong Personal Data (Privacy) Ordinance (PDPO).
Encryption and Compliant Transmission
All cross-border data transfers are conducted using secure encryption protocols to prevent data theft or tampering during transmission. We also sign data protection agreements with overseas service providers, requiring them to adhere to the same security standards as our platform.
Data Minimization
Cross-border data transfers are limited to necessary data, such as information required for identity verification or compliance reporting. Redundant data not relevant to the service will not be transferred.
User Right to Information
If your data is transferred cross-border to another jurisdiction, we will provide reasonable notice of the purpose and scope of the transfer to ensure that you are fully informed and can continue to use our services. Through these measures, MutoGlobal strives to strike a balance between global operations and data compliance, meeting user needs while strictly adhering to international privacy standards.

Chapter 7: User Rights
MutoGlobal respects and protects the legitimate rights and interests of all users regarding the protection of their personal information. In accordance with applicable laws and regulations, you enjoy the following rights when using our platform services:
Right of Access
You have the right to query and access the personal information we collect about you at any time, including registration information, identity authentication information, reservation grid parameters, and transaction execution records.
Right of Correction
If you discover that your personal information is incorrect or incomplete, you have the right to request that we promptly correct or supplement it to ensure its accuracy.
Right of Deletion
In certain circumstances, you may request that we delete your personal information, such as when the data is no longer necessary for the purpose for which it was collected or when you have withdrawn your consent for data processing. However, please note that due to compliance requirements or legal obligations, we may not be able to delete the relevant records immediately in some cases.
Right to Data Portability
You have the right to request the export of your personal information and transfer it to another service provider for continued use.
Right to Withdraw Consent
For information collected and used based on your consent, you have the right to withdraw your consent at any time. However, revoking consent will not affect data processing based on your consent prior to revocation.
Right to Complaints and Appeals
If you have any questions or complaints about how we handle your personal information, you have the right to file a complaint through the official channels published on the platform, and we will promptly respond and address the complaint.

Chapter 8: Cookies and Tracking Technologies
To enhance user experience and ensure the proper operation of the platform, MutoGlobal uses cookies and other similar tracking technologies on its websites and mobile applications.
Purpose of Cookies
Authentication: Helps you maintain your session after logging in, eliminating the need to repeatedly enter your account information.
Functional Optimization: Records your operational preferences, such as frequently used settings and interface language, to provide a smoother experience.
Performance Analysis: Collects anonymized data to analyze website visit frequency and feature usage, thereby improving platform performance.
Security: Helps us identify potential risks and protect your account security by detecting unusual access behavior.
User Choices
You can choose to accept or reject certain cookies through your browser or device settings. However, please note that disabling cookies may result in the inability to function properly with certain features, such as automatic login or reminders for scheduled grid execution.
Third-Party Tracking
In some cases, we may allow partners (such as analytics tool providers) to use cookies or SDKs to collect anonymous data. These third parties must adhere to the same data protection standards as MutoGlobal and may not use the data beyond their intended scope.
Chapter 9: Protection of Minors
MutoGlobal’s services are intended only for users aged 18 and over. We strictly abide by relevant laws and regulations and resolutely protect the privacy and rights of minors.
Prohibited Registration and Use
Minors under the age of 18 are prohibited from registering an account or using any of the scheduled grid trading features on this platform. If we discover that a user has registered or used the service as a minor, we will take immediate action, including but not limited to freezing the account, deleting information, and prohibiting further registration.
Handling Incorrect Registrations
If a guardian or other person discovers that a minor has mistakenly provided personal information, please contact us immediately. Upon verification, we will delete the relevant data within a reasonable period of time.
Education and Notices
We remind parents and guardians to instruct minors not to casually provide personal information online to avoid unnecessary risks. MutoGlobal will continue to take all reasonable measures to ensure that the platform’s services meet age requirements and protect the legitimate rights and interests of minors from the outset.
Chapter 10: Updates and Explanations
MutoGlobal reserves the right to revise and update this Privacy Policy as necessary. These updates may be due to changes in laws and regulations, adjustments to regulatory requirements, or improvements to our business model and technical architecture.
Term Updates
Whenever the Privacy Policy is updated, we will announce it publicly through official website announcements, system notifications, or other reasonable means. Unless otherwise stated, the revised terms will take effect immediately upon posting. Your continued use of the platform constitutes your acceptance of the updated terms.
User Notices
If there are significant changes (such as changes in the purpose of data processing), we will prominently notify users of the updates and, if necessary, re-request your consent to ensure your informed continued use of the service.
Recommended Readings
We encourage all users to regularly review this Privacy Policy to stay informed of our data protection practices and related rights.